Privacy Policy
This Privacy Policy explains how Nearby Expert ("we", "us", "our") collects, uses, shares and protects your information when you use our website, mobile applications and services (collectively, the "Platform"). By using the Platform, you agree to the practices described here.
On this page
Information we collect
We collect information you provide directly, such as your name, phone number, email address, service address and payment details when you create an account or book a service. We also automatically collect device information, app usage, approximate or precise location (with your permission) and cookies to operate and improve the Platform.
How we use your information
We use your information to create and manage your account, match you with nearby professionals, process bookings and payments, provide customer support, send service updates and offers, prevent fraud, and comply with legal obligations.
Location data
With your consent, we use your device location to show relevant experts near you, provide live tracking of your booked professional, and improve service matching. You can disable location access at any time in your device settings.
How we share information
We share necessary booking details (such as your name, address and contact number) with the assigned service professional to fulfil your request. We may share data with trusted payment processors, analytics and communication providers who are bound by confidentiality obligations. We do not sell your personal information.
Data retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes and enforce our agreements. You may request deletion of your account and associated data at any time.
Your rights & choices
You can access, update or correct your information from your account, opt out of promotional messages, disable location and cookies, and request deletion of your account. To exercise these rights, contact us at info@nearbyexpert.com or use our account deletion page.
Security
We use industry-standard technical and organisational measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's privacy
The Platform is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us for removal.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be notified via the Platform or by email. Continued use after changes constitutes acceptance.
Contact us
For any privacy questions or requests, email info@nearbyexpert.com or write to us at 2 4550 Lantana Rd, Suite A3, Unit 10002, Greenacres, FL 33463, USA.